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News : NICE inContact CXone Expands AI Apps

#contactcenterworld, @NICELtd

Salt Lake City, UT, USA, April 10, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, a marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, a cloud customer experience platform. The Omilia conversational technology stack for organizations using CXone leverages artificial intelligence and automation that provides speech-enabled virtual assistants and AI chatbots.

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"Omilia is excited for this partnership with NICE inContact and being part of CXexchange," said Dimitris Vassos, CEO of Omilia. "Our technology helps companies provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform integrated with CXone."

"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations," said Paul Jarman, CEO of NICE inContact. "Omilia's integration with CXone adds a modern, customizable self-service feature to our cloud customer experience platform. We welcome Omilia as part of the CXexchange marketplace."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: Nice

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About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Published: Thursday, April 12, 2018

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