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News : NICE inContact CXone Selected by Govolution to Power Self-Service and Agent-Assisted Service Options

#contactcenterworld, @NICELtd

Salt Lake City, UT, USA, March 7, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced that Govolution, a provider in multichannel payment technology including contact center payments, has selected and is implementing NICE inContact CXoneTM Interactive Voice Response (IVR) for Govolution clients, in industries including healthcare, government, insurance and others, to power fast and secure consumer credit card payments and to reduce agent-assisted call handle time. CXone was chosen to provide a cloud IVR solution that protects consumer financial data, provides compliance for financial security and privacy and improves productivity in the contact center.

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"With Govolution available to companies using CXone, contact centers can continue to streamline the customer experience for making credit card payments," said Paul Jarman CEO of NICE inContact. "Consumers get a choice of how to make their payments and contact centers get improved productivity by increasing self-service interactions and reducing call handle time for agent-assisted calls. We look forward to our continued partnership with Govolution to help contact centers of all sizes take advantage of these features while improving business results."

"We are delighted to partner with NICE inContact, and to deploy CXone IVR to our contact center customers in order to provide a secure and scalable cloud solution for those accepting credit card payments across many industries," said Gregory Gentile, Govolution President. "Contact centers in government, healthcare, insurance and more can provide their customers with a faster and more secure method to make payments with our joint solution."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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About Govolution, LLC:
Company LogoGovolution is a provider in ePayment solutions, including purpose-built contact center solutions that improve customer experience and optimize agent workflows with integrated multi-channel engagement. Velocity Payment System is certified with all major payment processors in the U.S., is re-offered by many of the largest banks in the country, and provides secure payments acceptance across all customer engagement channels.
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Today's Tip of the Day - Ask Agents What They Dislike

Read today's tip or listen to it on podcast.

Published: Thursday, March 8, 2018

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2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
 
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