News : NICE inContact CXone Transforms One-on-One Experiences with RiverStar Unified Agent Desktop
Salt Lake City, UT, USA, Oct, 2017 -- NICE inContact (Nasdaq:NICE) announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™.
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"RiverStar is excited for this partnership with NICE inContact and being part of CXexchange," said Bob Fike, RiverStar CEO. "This integration with CXone will truly help create a more efficient contact center environment that results in a more positive experience for both customers and agents - personalizing customer experiences, providing better answers and increasing customer retention."
"NICE inContact tranforms one-on-one customer experiences with our cloud contact center solutions," said Paul Jarman, CEO of inContact. "The integration of the RiverStar agent desktop with CXone creates a clearer path to a more positive customer experience. We welcome RiverStar as part of the CXexchange marketplace."
#contactcenterworld, @inContact, @river_star
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
About RiverStar Software:
RiverStar Software creates products that enable people to envision and develop applications on their own for business problem solving purposes. RiverStar Software works with its clients to define projects and then creates a detailed design that fit the business needs, expectations and budget. The organization works with clients in many areas including contact center effectiveness and the streamlining of business processes.
Published: Monday, October 2, 2017
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