News : NICE inContact CXone Transforms One-on-One Experiences with RiverStar Unified Agent Desktop
Salt Lake City, UT, USA, Oct, 2017 -- NICE inContact (Nasdaq:NICE) announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™.
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"RiverStar is excited for this partnership with NICE inContact and being part of CXexchange," said Bob Fike, RiverStar CEO. "This integration with CXone will truly help create a more efficient contact center environment that results in a more positive experience for both customers and agents - personalizing customer experiences, providing better answers and increasing customer retention."
"NICE inContact tranforms one-on-one customer experiences with our cloud contact center solutions," said Paul Jarman, CEO of inContact. "The integration of the RiverStar agent desktop with CXone creates a clearer path to a more positive customer experience. We welcome RiverStar as part of the CXexchange marketplace."
#contactcenterworld, @inContact, @river_star
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
About RiverStar Software:
RiverStar Software creates products that enable people to envision and develop applications on their own for business problem solving purposes. RiverStar Software works with its clients to define projects and then creates a detailed design that fit the business needs, expectations and budget. The organization works with clients in many areas including contact center effectiveness and the streamlining of business processes.
Published: Monday, October 2, 2017
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