NICE inContact, a NICE (Nasdaq: NICE) business, announced that NICE inContact CXone – a cloud customer experience platform – has been named a winner in the 2019 BIG Innovation Awards, presented by the Business Intelligence Group. This annual business awards program recognizes the organizations, products and people that are bringing new ideas to life.
"The NICE inContact CX Transformation Benchmark found that an overwhelming majority – 81 percent – of consumers are likely to switch to a competitor after just one bad customer service experience," said Paul Jarman, CEO of NICE inContact. "With the stakes so high, prioritizing that customer relationship and ensuring positive interactions isn’t a luxury, it’s a requirement for success in the CX economy. CXone was designed with innovation at its core, so businesses can stay ahead of evolving customer needs – recognition by the Business Intelligence Group is powerful validation of this new performance standard."
"This year’s winners show just how deep a role innovation plays in nearly every aspect of business," said Maria Jimenez, chief operating officer of the Business Intelligence Group. "We are thrilled to be honoring NICE inContact as they are leading by example and making real progress on improving the daily lives of so many."
Organizations from across the globe submitted their innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
About NICE inContact:
NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
Published: Wednesday, February 6, 2019
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