News : NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange
Salt Lake City, UT, USA, Feb 5, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, a cloud customer experience platform. Passage AI has created a patent-pending natural language understanding and processing (NLU/NLP) platform that can be used to create a conversational interface for your business.
NICE inContact customers can use Passage.AI's conversational interface integrated with CXone to further automate customer service and virtual assistant functionality.
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"NICE inContact is changing the game in the contact center space and we hope to do the same in the world of conversational AI," said Ravi N. Raj, CEO of Passage.AI. "Our integration with CXone allows AI to be used to improve employee and customer satisfaction and dramatically lower customer service costs. A recent survey found that approximately 60 percent of customer service professionals plan to deploy chatbots in their department in the next three years. We believe chatbots will be the next major technology embraced in the contact center."
"As the leading cloud customer experience platform, we are giving companies the ability to stay on the cutting edge by facilitating easy adoption of automation and AI technology," said Paul Jarman, CEO of NICE inContact. "Partners with innovative applications, like Passage.AI's bot-builder platform, combined with CXone Open Cloud Foundation, is powering rapid innovation and enabling new ways to create standout customer experiences. We welcome Passage.AI as part of the CXexchange marketplace."
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
Published: Thursday, February 8, 2018
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