News : NICE inContact Joins FedRAMP Marketplace
Salt Lake City, UT, USA, June 15, 2017 -- NICE inContact (Nasdaq:NICE), a provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, aannounced it has been sponsored for the Federal Risk and Authorization Management Program (FedRAMP).
FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.
The program is the result of close collaboration with cybersecurity and cloud experts from the Department of Homeland Security (DHS), Department of Defense (DOD), National Security Agency (NSA) and more. To join the FedRAMP marketplace, cloud companies must be sponsored by a government agency and then complete labor-intensive processes to meet strict security regulations and mandates.
With inContact's FedRAMP Authorization to Operate (ATO), federal agencies will be able to integrate cloud contact center software, whether they are replacing on-premise solutions or establishing contact center technology for the first time. Due to the strict security requirements to join the marketplace, government agencies to date have had limited contact center options.
"The FedRAMP certification process is extremely rigorous, as the government sets the bar high on cloud security," said Paul Jarman, CEO at inContact. "With the barrier for entry so high, federal agencies haven't had access to cloud contact center software that can significantly enhance their customer service operations and reduce costs. We also take security very seriously at inContact, and are excited to fill this need, enabling more efficient customer service for federal agencies."
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NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, June 16, 2017