News : NICE inContact Launches “Fast Track”
Hoboken, NJ, USA, Apr 5, 2017 -- NICE (Nasdaq:NICE) and its company, inContact, a provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center.
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The new migration packages provide organizations an efficient and seamless migration from an old, outdated contact center system to an integrated, analytics-based experience center in the cloud.
"We are seeing tremendous interest from Avaya customers as they look beyond simply replacing their current system with another on-premises solution and making a permanent switch to the cloud," noted Paul Jarman, inContact CEO. "The flexible and scalable nature of the NICE inContact cloud solution will help these organizations navigate the constantly evolving landscape of customer service by moving forward and avoid repeating past mistakes of premises-based platform limitations."
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact is a cloud contact center software. NICE inContact CXone™ combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
Published: Thursday, April 6, 2017
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