News : NICE inContact Launches “Fast Track”
Hoboken, NJ, USA, Apr 5, 2017 -- NICE (Nasdaq:NICE) and its company, inContact, a provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center.
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CONTACT CENTER & CUSTOMER ENGAGEMENT
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The new migration packages provide organizations an efficient and seamless migration from an old, outdated contact center system to an integrated, analytics-based experience center in the cloud.
"We are seeing tremendous interest from Avaya customers as they look beyond simply replacing their current system with another on-premises solution and making a permanent switch to the cloud," noted Paul Jarman, inContact CEO. "The flexible and scalable nature of the NICE inContact cloud solution will help these organizations navigate the constantly evolving landscape of customer service by moving forward and avoid repeating past mistakes of premises-based platform limitations."
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, April 6, 2017
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