News : NICE inContact Named a Leader in CCaaS Gartner Magic Quadrant
NICE inContact, a NICE (Nasdaq: NICE) business, has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America report. NICE inContact achieved the highest overall position for its ability to execute.
NICE inContact sells into a broad range of company sizes, has strong integration of cloud native Workforce Engagement Management (WEM) functionality, a notable headstart in the AI-enabled contact center market, and broad CRM and third party integrations.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Our NICE inContact dedication to a customer-obsessed business vision and product strategy, fuels the successful in-market execution of CXone," said Paul Jarman, NICE inContact CEO. "CXone – a unified suite on a flexible and powerful open cloud customer experience platform – powers immersive and engaging experiences for agents and customers alike while providing a future-proof platform for innovative organizations across the globe."
Gartner’s Magic Quadrant evaluates Contact Center as a Service (CCaaS) providers within the cloud contact center service solutions industry. This Magic Quadrant provides the following definition for its leaders: "Given that the CCaaS market in North America is still maturing, Leaders are best described as suppliers with a strong multichannel product and service capability that have already amassed a large installed base of large and small customers. Leaders also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration with a variety of third-party systems."
"NICE inContact is pleased to be recognized as a Leader and to achieve the highest overall position for ability to execute," said Paul Jarman. "We believe this recognition confirms our focus on and commitment to delivering the world’s most complete, flexible, and unified cloud customer experience platform in order to help organizations deliver exceptional customer experiences, every time, to achieve their business goals."
Today's Tip of the Day - Research Before You Buy
More Editorial From NICE inContact
About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, October 23, 2018
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...