Salt Lake City, March 10, 2020 -- NICE inContact (Nasdaq: NICE) announced expanded support for contact centers to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a work-from-home module for users of the NICE inContact CXone cloud customer experience platform, to maintain service continuity while employees need to work from home. In addition, to support the potential increase in call volume that 211 and 311 organizations may receive, NICE inContact will provide voice call ports to those organizations for the next six months. NICE inContact will also offer a Business Continuity Planning review to verify that work from home and geographic flexibility can be performed without interruption to the business.
In several instances, NICE inContact has set up new centers able to service citizens within hours.
"We understand the urgency around protecting our health and well-being," said Paul Jarman, CEO NICE inContact. "Through both 211 and 311, critical information is provided throughout our communities. To help manage the increased volumes we are offering free voice ports to these organizations over the next six months. We are also offering NICE inContact CXone customers an integrated softphone free of charge to support work from home agents. Furthermore, our complete cloud solution ensures scalability, security and reliability to support business, government and community services as they plan and respond to changing conditions."
About NICE inContact:
NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
Published: Wednesday, March 11, 2020
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