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News : NICE inContact Ranked as the Market Leader in Omdia Multichannel Cloud Contact Center Solution Decision Matrix

#contactcenterworld, @inContact

NICE inContact, a NICE business (Nasdaq: NICE), announced Omdia, a global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings.

The Omdia Decision Matrix reviews cloud contact center providers with an emphasis on the ability of vendors to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.

NICE inContact ranks as the market leader, receiving the highest total score among competitors across the technology, execution and market impact assessments. The company is recognized by Omdia for its large installed base of cloud contact center customers of all sizes, strong global partnerships, and high growth for its cloud solutions.

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According to the report, NICE inContact "scores very highly in the area of technology and is well regarded by its customers" based on the customer survey Omdia used in the measurement of company execution.

"Among all companies evaluated, NICE inContact stood out for consistently high scores in all aspects of our overall assessment," said Ken Landoline, Principal Analyst, Omdia Customer Engagement. "Notably, NICE inContact received high scores across the board from customers as well as broad awareness in our survey of end-user organizations. Customers gave the company a 9 or 10 rating in criteria including multichannel innovation, ease of integration, usability, deployment time, professional services and others."

"We are pleased to receive this prestigious validation of our continuous innovation and growth in the contact center industry," said Paul Jarman, NICE inContact CEO. "As the leader in cloud contact centers, we are continually expanding and innovating our CXone cloud customer experience platform to meet the needs of our customers as their business evolves, enabling organizations of all sizes to deliver exceptional customer experiences, improve operations and achieve their business goals."

The Omdia Decision Matrix highlighted several of the company's strengths, noting, "NICE inContact achieved the maximum ratings in the areas of capabilities, interoperability, reliability and scalability, administration and monitoring, product maturity, security, and solution breadth and depth."

#contactcenterworld, @inContact


About NICE inContact:
Company LogoNICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
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Today's Tip of the Day - E-mail Management

Read today's tip or listen to it on podcast.

Published: Saturday, August 8, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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