NICE inContact, a NICE business (Nasdaq: NICE), and a provider in the cloud contact center, announced that it has entered into a partnership with Zoom Video Communications, Inc. (Nasdaq: ZM), a provider in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands.
As companies and governments are increasingly asking employees to work from home, Zoom and NICE inContact are providing an integrated solution to quickly and productively enable remote employee collaboration and distributed virtual contact centers. Zoom Phone provides cloud-based calling capabilities built on a video-first platform, which facilitates real-time collaboration with contact center agents using NICE inContact CXone. In addition to the existing capabilities Zoom and NICE inContact offer customers, NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform is free for 45 days for new customers and integrates with back-office employees using Zoom for improved collaboration and faster customer service.
"As we speak, our customers are racing to transition employees to work from home or shifting work to employees in less affected regions to maintain business continuity," said Paul Jarman, CEO NICE inContact, "We are thrilled to partner with Zoom and proud that we’re providing a solution that enables remote collaboration and customer service."
"Zoom is excited to partner with NICE inContact to bring an integrated cloud communications offering to market," said Laura Padilla, Head of Global BD and Channel for Zoom. "This solution will help global enterprises provide a seamless employee transition to remote working environments while continuing to deliver customer happiness."
About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
About Zoom Video Communications, Inc:
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
Published: Monday, April 6, 2020
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