News : NICE inContact Transforms Omnichannel Digital Customer Care with Brand Embassy Appl on CXexchange
Salt Lake City, UT, USA, Jan 2, 2018 -- NICE inContact (Nasdaq:NICE) announced that Brand Embassy Ltd. is part of CXexchange, a technology ecosystem currently available in the customer experience market. Brand Embassy's omnichannel Digital Customer Care integrates with NICE inContact CXone™, a cloud customer experience platform, enhancing artificial intelligence, omnichannel capabilities and chat for CXone users.
By integrating these digital solutions, Brand Embassy can also help NICE inContact CXone users achieve higher CSAT and better customer experiences with extended coverage for customers across these digital channels.
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"Brand Embassy is excited for this partnership with NICE inContact and being part of CXexchange," said Vit Horky, co-founder and CEO of Brand Embassy. "Today's customers increasingly expect companies to provide customer care via digital channels and they do not want to be limited as to what channel they can use. At the same time, companies need to execute their digital transformation of contact centers in order to protect and grow their revenues. Social media, messengers and bots are changing the industry. We are here to help NICE inContact customers get a robust digital customer care solution, integrated with CXone."
"NICE inContact is on the forefront of digital transformation in the contact center," said Paul Jarman, CEO of inContact. "CXone enhanced with Brand Embassy Digital Customer Care gives CXone users an additional customization options across digital channel in their contact center technology. We are excited to welcome Brand Embassy to CXexchange."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Brand Embassy:
Brand Embassy software helps companies to provide customer service on social media.
Published: Thursday, January 4, 2018
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