News : NICE Introduces CX Intensive
Paramus, NJ, USA, Sept 12, 2016 -- NICE (Nasdaq: NICE) announced the launch of NICE CX Intensive, a set of hands-on tools and strategies to help organizations successfully manage their Customer Experience programs.
Drawing upon thousands of client interactions and analyst insights, this toolkit enables Customer Experience (CX) professionals to make the most of NICE’s technology by providing extensive support and knowledge from the planning phase to a fully operational stage. This, in turn, enables them to make CX an integral part of their brand culture and every day work life, leading to better customer satisfaction, loyalty and business success.
Miki Migdal, President, NICE Enterprise Group, said: "There are many question marks regarding how to strategize, implement and manage CX programs to achieve the promised impact. This new initiative strengthens our customer experience offering and reflects our commitment to ensure that our clients get the most out of our technology. With NICE CX Intensive, we look forward to creating a vibrant community of CX professionals with whom we can continue to build the best possible customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, September 16, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...