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News : NICE Introduces E-Request

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Aug 16, 2021 -- As laws enforce tighter deadlines for reproducing and sharing 911 audio recordings and other evidence, public safety and criminal justice agencies are struggling to keep up. To address this challenge and speed processes, NICE (Nasdaq: NICE) announced the introduction of E-Request, a new cloud-based solution in the Evidencentral platform that supports timely disclosure of 911 audio evidence. E-Request digitally transforms how emergency communications centers (ECCs) receive and process 911 audio evidence requests and share incident information with district attorneys, police investigators and other key stakeholders.

Certain evidence disclosure laws require prosecutor’s offices to produce and share discoverable evidence with defense attorneys within mandated timeframes. Many states have, or are pursuing, similar requirements for faster disclosure of evidentiary materials. These consolidated turnaround times are also exerting pressure on upstream 911 centers to respond to evidence requests faster. Today’s manual evidence management processes make it difficult to manage these stricter disclosure requirements.


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Fulfilling 911 audio requests consumes critical 911 staff resources and involves many time-wasting manual processes – such as emailing, filling out forms, piecing together data from different systems, sending audio out to be redacted or transcribed, copying evidence onto DVDs or USB drives, along with physical tracking and delivery. These processes contribute to long turnaround times for 911 centers, cost over-runs, and duplicate work. Prosecutors struggle with many of these same problems, as well as the added consequence of potential case dismissals.

Chris Wooten, Executive Vice President, NICE, stated, "Handling 911 evidence requests is a time-consuming, but essential, function of every 911 center. E-Request automates the end-to-end request and delivery workflow between 911 centers and key stakeholders to accelerate request fulfillment, improve transparency, ensure timely disclosure, and streamline case preparation and discovery. Currently, one of the world’s pre-eminent 911 centers, which handles tens of thousands of requests annually, is successfully leveraging E-Request’s automation and workflow engine to fulfill 911 evidence requests faster, more uniformly and efficiently, via an auditable, secure, end-to-end digital process."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Tuesday, August 17, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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