News : NICE Introduces EVOLVE WFM
Paramus, NY, USA, Sept 26, 2016 -- NICE (Nasdaq: NICE) announced the release of a continuous delivery workforce management solution, EVOLVE WFM. The cloud-based solution brings NICE’s enterprise-class workforce management technologies to the small- to mid-sized contact center market.
The solution is available around the globe, over Amazon Web Services.
"It’s time for contact centers to move beyond spreadsheet-based workforce management. While this can be particularly challenging for small to mid-sized companies, it also offers them tremendous return on investment," said Nancy Jamison, principal analyst, Frost & Sullivan. "NICE’s EVOLVE WFM is a perfect fit for this underserved market and will provide a viable option for thousands of companies that are looking for advanced WFM functionality in an affordable package."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Wednesday, September 28, 2016