News : NICE Introduces NEVA, A Robotic Virtual Attendant for Employees
NICE (Nasdaq: NICE) took customer service to a new level of cognitive intelligence via the launch of NICE Employee Virtual Attendant or NEVA, a virtual attendant, designed with the employee in mind. Powered by NICE's proven, Desktop Automation technology, NEVA offers real-time process guidance when called for or automatically when an opportunity is identified. This enables employees to efficiently execute even the most complex requests as well as upsell or cross sell at the most optimal time within an interaction, driving front and back-office process effectiveness, boosting sales delivery and ensuring compliance adherence while increasing employee engagement and morale.
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CONTACT CENTER & CUSTOMER ENGAGEMENT
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Miki Migdal, President, NICE Enterprise Product Group said"The release of NEVA marks a significant contribution to the customer service domain, RPA industry and global business landscape at large by transforming the performance of employees at work. The NEVA innovation marks the beginning of a global paradigm shift, proving how intelligent robotic software can enable both human employees and leaders alike to reach their best performance potential."
Amardeep Modi, Practice Director, Everest Group said"NICE Robotic Process Automation achieved high scores on both 'Vision and Capability' as well as 'Market Impact' and emerged as a Leader in Everest Group's RPA Products PEAK Matrix™ 2018. It is also awarded a "Star Performer" title owing to strong year-over-year movement across both dimensions. The depth and scope of NICE's RPA product capability contributed greatly towards them being a Leader."
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Wednesday, May 16, 2018
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