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News : NICE Introduces Nexidia Analytics
Hoboken, NJ, USA, Jan 10, 2017 -- NICE (Nasdaq:NICE) introduces its interaction analytics solution, based on the Nexidia platform.
"Speech and text analytics are the most effective tools for gaining insight into customers’ and prospects’ opinions, needs and wants," said Donna Fluss, President of DMG Consulting LLC. "Companies need omni-channel solutions that provide a fully integrated view of customer interactions. It’s essential to know what customers and prospects are doing and saying in all channels, at all times, so that the company can take the right actions and deliver a personalized experience to each individual who reaches out to them."
"We are proud to offer the most advanced analytics solution in the market, which encompasses our vision of ‘analytics with no limits,’" said Miki Migdal, President of the NICE Enterprise Product Group. "Leveraging Nexidia’s leading capabilities, the latest NICE solution offers unparalleled accuracy, scalability and performance, enabling organizations around the globe to capitalize on the powerful insights from their omni-channel interactions. Infusing analytics into all our solutions is a pivotal strategy for NICE, and the integration of this technology with our WFO suite represents another critical step in reinventing customer service."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, January 16, 2017
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