News : NICE Introduces Next Generation of Desktop Activity Monitoring
Ra'anana, Israel, May 7, 2015 -- NICE Systems (NASDAQ: NICE) announces that it is enabling its Real-Time offering in the cloud, with NICE Real-Time Activity Monitoring (RTAM). The cloud-based solution will support improved scalability and performance across contact center and back office operations, and will enable organizations to streamline IT processes, lowering costs and simplifying installment.
The latest version of RTAM also supports data input from a much larger number of agent desktops. The new infrastructure will help large-scale operations boost customer service.
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, May 8, 2015