News : NICE Introduces Latest Edition of Skype for Business
Paramus, NJ, USA, July 6, 2016 -- NICE (NASDAQ: NICE) announced the release of the latest edition of its recording solution for Skype for Business, which brings the trusted capabilities of NICE recording solutions and financial services compliance features to Microsoft’s latest unified communications platform.
Skype for Business, which succeeds Microsoft Lync 2013, enhances the familiar Skype experience with capabilities for an enterprise environment, including the security, compliance, and management of Lync. Expanding upon a six-year history of recording support for Lync, NICE has adapted its recording solution to meet the evolving needs of financial services sector customers as they transition to Skype for Business.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
NICE’s Skype for Business recording solution is an integral part of NICE’s communications surveillance solution for identifying compliance and fraud risks across multiple communication channels. This includes peer-to-peer voice sessions, conference calls, email, chat, the audio of Skype video calls, mobile communications, and more.
Chris Wooten, Executive Vice President, NICE
"Our new feature for recording Skype for Business audio interactions is a natural extension of NICE’s current leadership in financial market recording. More broadly, we expect Skype for Business to disrupt the enterprise-based unified communications market across the board in coming years. NICE is ensuring that customers using our recording solutions in their trading floor environments and elsewhere in their enterprise can fully benefit from Skype for Business."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Thursday, July 7, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...