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News : NICE Introduces NICE Inform Elite for Emergency Communications Centers

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, May, 2017 -- NICE (Nasdaq:NICE) introduced NICE Inform Elite, the eighth generation of its multimedia incident information management solution for emergency communications centers.

"With its release of NICE Inform Elite, NICE truly stands out as a public safety trend-setter and pioneer," said Dick Bucci, principal analyst, Pelorus Associates. "NICE has found a way to bring together data from the siloed systems that PSAPs use every day, to enable decision makers to visualize it in new ways, operationalize it, and extract hidden insights to improve operations."

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"All emergency communication centers have performance targets they strive to meet," said Chris Wooten, executive vice president, NICE. "They need to stay on top of these targets to ensure they’re performing at the highest levels and keeping the public safe. With NICE Inform Elite, PSAPs now have access to the incident intelligence they need to make smarter, faster decisions, along with workflow automation tools to optimize quality and operational performance."

"I am very excited about NICE Inform Elite. It takes the guesswork out of trying to match CAD records to audio recordings – it does it for me automatically," said Karin Marquez, Communication Supervisor for the Westminster (CO) Police Department. "Inform Elite has already cut my audio request fulfilment time in half. It also provides a much clearer picture of how incidents were handled, in terms of what actions were taken, by whom, and when – which is essential for investigations, compliance and quality assurance."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Monday, May 29, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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