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News : NICE Named a Leader in Customer Engagement Platforms

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Dec 14, 2023 - NICE (Nasdaq: NICE) announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Leaders were recognized for their strong data management, allowing organizations to capture data in real-time and build persistent, unified, and actionable customer profiles. The research report lauded NICE’s integration of Enlighten AI, its AI engine purpose-built for CX, throughout CXone, highlighting that NICE’s ability to orchestrate real-time engagement from customer interactions helped NICE score 100% in Orchestration.

In the report, Omdia stated, "The bottom line is: in today’s digital-first experience economy, and against the backdrop of turbulent times, enterprises can’t underestimate the importance of scaling quickly to provide unique and relevant experiences across digital channels and communications."

Omdia also called out NICE’s recently announced acquisition of LiveVox, an AI-driven proactive outreach provider, stating that the expected acquisition broadens the NICE portfolio with capabilities and domain expertise that align.

Barry Cooper, President, CX Division, NICE, said, "NICE is proud to lead the CX AI transformation and to allow our customers to lead their respective industries with the power of data and AI. CXone is the only interaction centric platform that provides full convergence of all CX assets which is the only way to fully harness the power of AI in the world of CX. We are proud that our ongoing advancements are being recognized by Omdia."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Friday, December 15, 2023

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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