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Hoboken, NJ, USA, Dec 5, 2022 -- NICE (Nasdaq: NICE) announced that NICE RPA (Robotic Process Automation) has been recognized as a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix(R) Assessment 2022. The report recognized NICE as one of the top providers by RPA clients across key industries and major geographies.
NICE RPA provides an integrated automation platform that brings people and robots together. NICE also offers NEVA Discover, NICE’s artificial intelligence (AI) powered attended automation solution, which as cited in the report, "gives visibility into how employees are executing tasks and processes on their desktops, enabling organizations to uncover inefficiencies and highlight improvement opportunities, either via process automation, employee training, or process optimization." The report also noted that NICE RPA’s attended capabilities as well as the stability and reliability of NICE’s platform were highlighted by NICE customers as strengths along with the ability to resolve any issue effectively and quickly.
"NICE has reinforced its position as a Leader on Everest Group’s RPA Products PEAK Matrix(R) 2022, underpinned by its strong vision, depth & breadth of product capabilities, increased investments in product enhancements & innovation, and thought leadership in attended RPA," said Amardeep Modi, Vice President at Everest Group. "Ability to integrate RPA with task mining through NEVA Discover to enable faster time to value, advanced attended RPA capabilities with conversational interfaces, focus on product support, and strong YoY revenue growth are some of the key factors that contributed to its position."
Barry Cooper, President, CX Division, NICE, said, "We are pleased to be recognized as a Leader in this assessment, demonstrating NICE’s excellence in robotic process automation. Automation plays a key role in leveraging today’s digital workforce, automating low-value tasks and augmenting human strengths. With NICE RPA we are empowering the employee experience to take customer experience to the next level."
#contactcenterworld, @NICELtd, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Everest Group:
Everest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
Published: Tuesday, December 6, 2022
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