News : NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Hoboken, NJ, USA, Feb, 2018 -- NICE (Nasdaq: NICE) announced it has been positioned by Gartner, Inc. as a Leader in the Magic Quadrant for Workforce Engagement Management.1 The company was placed highest on the ability to execute axis and furthest to the right on the completeness of vision axis within the Leaders quadrant again this year.
"We’re proud to be the company that is placed highest for the ability to execute and furthest to the right for completeness of vision for the second year in the Magic Quadrant for Workforce Engagement Management," said Miki Migdal, President of NICE Enterprise Product Group. "To us, Workforce Engagement is a top priority in our strategy and we believe that some of NICE’s strengths are highlighted in the report, and are the key building blocks for any organization to build a strong WEM strategy. We continue to strive to innovate while we execute on our product roadmap and consider allowing our customers to create a highly engaged workforce our most important mission. We believe our positioning in the Leaders quadrant in this Magic Quadrant by Gartner is a confirmation of our focus on enabling customers to unlock the power of information to improve business performance. It is also our belief that our acquisitions of NICE inContact and Workflex is changing the face of the Workforce Engagement Management industry, enabling the market to act smarter and respond faster."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available."1
"Having truly engaged contact center employees presents an opportunity for differentiation and risk mitigation, and requires adjusting the mindset and technologies to manage agents' day-to-day roles. This vendor evaluation will help application leaders committed to this change make the right choice."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, February 9, 2018
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