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#contactcenterworld, @NICELtd, @opusresearch
Hoboken, NJ, USA, Nov 24, 2020 -- NICE (Nasdaq: NICE) announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’
"NICE distinguished itself by offering innovative solutions that fulfill requirements for real-time authentication over multiple channels," explained Dan Miller, Lead Analyst at Opus Research. "Its clients have been impressed by the proactive nature of its fraud-detection solution and the simple process of passive enrollment, using existing recordings to create voiceprints."
NICE achieved a top ranking in the report for its comprehensive authentication technology. The offering was also praised for its single voiceprint technology that allows consistent authentication and enrollment across all channels, as well as for additional validation capabilities that address complex calls, deep-fakes and multifactor authentication.
The Opus Research report particularly commended the innovative NICE ENLIGHTEN Fraud Prevention solution that combines NICE’s voice biometrics technology with its ENLIGHTEN customer engagement AI platform.
"This recognition from Opus Research reinforces NICE’s vision and ability to continually deliver the market’s leading fraud prevention and voice biometrics offering," said Barry Cooper, President, NICE Enterprise Group. "Keeping pace with rapidly shifting global trends and the increasing sophistication of fraudsters requires a level of agility which we believe is best achieved through innovation, and we are proud to receive a testament to this in the pages of the Opus Research report."
#contactcenterworld, @NICELtd, @opusresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Thursday, November 26, 2020
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