#contactcenterworld, @NICELtd, @Gartner_inc
Hoboken, NJ, USA, Aug, 2022 -- NICE (Nasdaq: NICE) announced that Gartner has recognized NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report with CXone being evaluated. NICE placed the furthest overall for its Completeness of Vision in the Leaders quadrant. This marks the eighth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant.
This 2022 Gartner Magic Quadrant for CCaaS evaluates Contact Center as a Service providers that empower exceptional customer experiences across industries around the globe. The Gartner Magic Quadrant describes Leaders as follows: "Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces."
"We are thrilled to again be recognized as a Leader by Gartner for the eighth consecutive year," said Paul Jarman, NICE CXone CEO. "As a digitally fluent customer experience increasingly becomes a brand’s most potent differentiator, NICE is pioneering a new market standard of AI-infused customer experience interactions (CXi). With the most complete, connected, and intelligent integrated CX solution, we are helping brands exceed customer expectations by exceeding the boundaries of the contact center to create better, more meaningful interactions with customers. We believe this recognition from Gartner amplifies NICE’s core commitment to advancing digital transformation and the success of the organizations we serve by strengthening their customer relationships."
NICE was recognized in the very first Gartner Magic Quadrant for CCaaS report in 2015 as a Leader and has been recognized as a Leader in the Magic Quadrant for CCaaS consecutively since then. The company believes its consistent recognition in this report reinforces its ability to identify market trends early and continually innovate accordingly to deliver the technology solutions organizations need to advance customer success.
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, August 29, 2022
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