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#contactcenterworld, @NICELtd, @opusresearch
Hoboken, NJ, USA, July, 2019 -- NICE (Nasdaq: NICE) announced that it has been recognized as a Leader in authentication, voice biometrics and fraud prevention by Opus Research. NICE Real-Time Authentication (RTA) stood out among 13 vendors for innovation in the breadth of its offering and strong market positioning. The latter was supported by robust capabilities and successful implementation, numerous partnerships and adoption by a long list of corporate customers.
NICE RTA's Proactive Fraudster Exposure capability was highlighted as a key differentiator in the report. According to the report, "NICE RTA provides a proactive fraud prevention approach as well as real time fraud detection using a watchlist. Based on unique machine learning technology, the new capability allows contact centers to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud."
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"NICE’s leadership position in the Intelliview report reflects their success in building an impressive roster of corporate customers along with a correspondingly large database of registered voiceprints," explains Dan Miller, Lead Analyst at Opus Research and the report’s author. "NICE also distinguishes itself with an integrated Real Time Authentication suite that combines voice biometrics with analytics and fraud detection solutions which responds to the recognized need for passive enrollment and authentication, combined with proactive fraudster detection in a single product."
"This report is a testament to the innovative capabilities of NICE RTA that enable our customers to protect themselves and their customers," Barry Cooper, President NICE Enterprise Group, said. "Of particular note is its Proactive Fraudster Exposure capability which reinvents the way companies fight fraud. NICE RTA offers a robust, holistic solution that allows contact centers to prevent fraud while improving operational efficiency and customer experience."
#contactcenterworld, @NICELtd, @opusresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Thursday, July 25, 2019
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