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#contactcenterworld, @NICELtd, @forrester
Hoboken, N.J, USA, June 25, 2018 -- NICE (Nasdaq: NICE) announced that Forrester Research has ranked NICE Nexidia as a 'Leader' in its 'The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018' report. Of the ten criteria analyzed by the analyst firm, NICE Nexidia achieved a designation of 'Differentiated' in six criteria, namely language models, conversational analytics, business insights, tooling and ease of use, product road map and market approach. A complimentary copy of the report is available for download.
The Forrester Research report noted NICE Nexidia's full range of speech analytics functionality, with its particularly powerful search and conversational analytics features as well as the ability to drive business value in the contact center and beyond. The solution's accurate proprietary language models and support for a wide range of languages were also cited. Forrester Research evaluated 11 AI-Fueled Speech Analytics products in the report.
Part of the analysis for the report by Forrester Research included speaking with select NICE Nexidia customers, one of who stated, "Our organization has gained insights it would never have access to without this tool". The value and accuracy of the solution's speech analytics were also praised by customers with whom the analyst house spoke with when researching the report.
Miki Migdal, President of the Enterprise Product Group for NICE said "Today's economy is all about experiences. Harnessing AI to feel the pulse of customer sentiment, uncover insights in customer interactions across channels and discover the drivers of customer satisfaction is critical to ensuring exceptional experiences. For us, our position as a leader in this Forrester Research report is yet another testament to the unique features and innovative capabilities that power NICE Nexidia and enable our customers to derive the insights they need to stay on top of their game."
#contactcenterworld, @NICELtd, @forrester
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Forrester:
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Wednesday, June 27, 2018
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