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News : NICE Leader in Speech Analytics According to Analyst Firm DMG Consulting
Ra’anana, Israel, August 13, 2014 -- NICE Systems (NASDAQ: NICE) announces that it has once again been recognized as the speech analytics market leader by DMG Consulting LLC. In DMG’s 2014 -2015 Speech Analytics Product and Market Report, NICE is noted as having the largest market share based on number of seats. This is the sixth consecutive year that NICE has been the market share leader based on DMG’s report. NICE holds a 30 percent market share as of December 2013, based on the number of seats. NICE also has the largest number of customers.
Donna Fluss, president of DMG Consulting: "2013 was another excellent year for the speech analytics market. Adoption is growing in many countries, as more organizations realize substantial benefits from these solutions. Speech analytics is now being used to address practical challenges, in addition to providing broad insights into the reasons why customers are calling. The increase in regulatory requirements and the ongoing drive to improve the customer experience are two important trends driving investments in both post-call and real-time speech analytics."
Miki Migdal, President, NICE Enterprise Group: "We’re proud to be recognized as the market leader by DMG Consulting. As the market continues to grow and advance, this reinforces our ability to deliver innovative solutions that help organizations listen and respond to the voice of the customer, as well as learn from customer interactions across touchpoints. Our ongoing leadership in this area also reflects our commitment to offering flexible service delivery options that suit the individual needs of our customers."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Friday, August 15, 2014