#contactcenterworld, @NICELtd, @Gartner_inc
Hoboken, NJ, USA, Nov 14, 2022 -- NICE (Nasdaq: NICE) announced that NICE has received the highest score for the Attended Automation use case in the 2022 Gartner Critical Capabilities for Robotic Process Automation research report. NICE was one of 15 vendors evaluated in this report. NICE also ranked in the top 5 for the Unattended Automation use case.
This recognition in the 2022 Gartner Critical Capabilities for Robotic Process Automation report joins NICE’s earlier recognitions this year as the only vendor named a Leader by Gartner in both the 2022 Magic Quadrant™* reports for Robotic Process Automation and CCaaS.
Barry Cooper, President, CX Division, NICE, said, "We are very pleased to have scored highest in the Attended Automation Use Case in the 2022 Gartner Critical Capabilities for Robotic Process Automation Report, which we believe reflects our commitment to propelling frictionless customer experience to the next level. Today’s digital consumers expect more, and only organizations who leverage digital and AI capabilities, like RPA, will continue to lead into the future."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, November 15, 2022
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