News : NICE Receives Frost & Sullivan Market Share Leadership Award
RA'ANANA, Israel, Nov 5, 2013 -- NICE Systems (NASDAQ: NICE) announces that it is the recipient of the 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management Systems.
It received this recognition for the NICE Workforce Management (WFM) solution, its continued market leadership in the Asia Pacific contact center application market, and for enhancing customer value.
"NICE's approach to Workforce Optimization (WFO) is holistic in nature. It seamlessly integrates solutions that encompass the areas of Workforce Management, Quality Management and Performance Management in order to help organizations improve efficiency across all levels of operations," said Krishna Baidya, Research Manager, ICT Practice at Frost & Sullivan Asia Pacific. "NICE's ongoing leadership in the WFM segment bodes well for its continued innovation, consultative engagement approach, and ability to deliver and create value for its customers across markets in the Asia Pacific region."
The 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management is presented to the company demonstrating excellence within the workforce management segment of the contact center applications market. The selection criteria for the award are based on market share and penetration, revenue growth rates, excellence in growth strategy and implementation, product and technology innovation, and leadership in customer value.
"We are honored to once again receive this Market Share Leadership Award from Frost & Sullivan for our NICE Workforce Management solution," said Raghav Sahgal, President, NICE Asia Pacific. "Frost & Sullivan's recognition of our solution further validates the value that NICE's technology offers our customers to improve their operational efficiency in order to drive increased customer satisfaction and get closer to their customers. We stand deeply committed to delivering continuous innovation to support the diverse needs of the Asia Pacific market."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, November 6, 2013