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News : NICE Receives Highest Product Scores in Gartner’s Critical Capabilities for Workforce Engagement

#contactcenterworld, @NICELtd, @Gartner_inc

Hoboken, NJ, USA March 27, 2018 -- NICE (Nasdaq: NICE) announced that it has received the highest product scores in each of four use cases in Gartner's "Critical Capabilities for Workforce Engagement Management" research report.

"Application leaders need to elevate their commitment to enhancing employee engagement. What drives this engagement will depend on the type of work undertaken and employee personalities," wrote the report authors, Jim Davies and Simon Harrison.

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Gartner's report evaluates six unique workforce engagement management critical capabilities within each of the four use cases including Recruiting and Onboarding, Evaluation and Improvement, Time Management, Assistance and Task Management, Metrics and Recognition and Voice of the Employee.

Miki Migdal, President of the Enterprise Product Group for NICE:

"Our customers' needs vary and require our solutions to be adaptable if they are to be successful. We further believe that validation from leading research organizations like Gartner help shore up IT buying decisions. In our opinion the critical capability scores are a testament to the innovative and expansive capabilities of NICE's WEM solution that not only address todays challenges but also plan to for the future."

#contactcenterworld, @NICELtd, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Nice


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Promoting Your Brand

Read today's tip or listen to it on podcast.

Published: Wednesday, March 28, 2018

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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