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News : NICE Recognized by Frost & Sullivan
Ra'anana, Israel, Sept 3, 2015 -- NICE Systems (NASDAQ: NICE) announced that it has achieved the No. 1 market share spot for both Quality Management (QM) and Workforce Management (WFM) in Frost & Sullivan's North America Contact Center Systems Market report.
According to the report, NICE is the leader in Quality Management. It is also the top vendor for Workforce Management based on market share percentage.
According to the report, "Both the QM and WFM markets will continue to grow in the coming years. The challenge for vendors will be to continue providing best-in-class solutions for multi-channel operations, as organizations move toward increased customer engagement via mobile, chat, and social media. They must also be prepared to deliver these solutions in the cloud since the demand for this deployment option is expected to grow nearly twofold by 2019."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, September 7, 2015