News : NICE Announces the Acquisition of Workflex
Hoboken, NJ, USA, Oct 11, 2017 -- NICE (Nasdaq:NICE) announced the acquisition of Workflex– introducing Adaptive Workforce Engagement. WorkFlex is a provider in workforce engagement and provides patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead.
Miki Migdal, president of the NICE Enterprise Product Group:
"We are excited to provide our customers with a revolutionary way to motivate their customer service workforce. Our main goal is to allow our customers to not only provide the best possible service for their end customers, but to also create a positive employee experience. We realized that the traditional workforce management approach was no longer sufficient to achieve this. I am confident that with our Adaptive Workforce Engagement solution our customers will exceed their operational goals while providing a dynamic, engaging experience for their employees."
#contactcenterworld, @NICE_Systems, @workflex
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Escalation Procedures
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Friday, October 13, 2017