News : NICE Robotic Process Automation and NEVA Named Leader in Intelligent Automation
Hoboken, NJ, USA, Sept, 2019 -- NICE (Nasdaq: NICE) announced that it has been recognized as a Leader in Avasant's "Intelligent Automation Tools RadarView 2019" report. Avasant noted NICE's consistent innovation and capabilities for its Robotic Process Automation and NICE Employee Virtual Attendant (NEVA) (attended automation) offerings. For more information about NICE's rating, please click here.
The report points out NICE's focus on driving full digitalization to both front and back-office processes through partnerships and organic research and development. NEVA, a virtual attendant focused on employees, was launched by NICE in 2018. NICE recently expanded NEVA's capabilities as well as those of its unattended robots by infusing them with AI to enable the processing of unstructured data.
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The report credited NICE for successfully implementing projects with customers around the world. Other projects noted for delivering positive results include a top Italian financial services group, a public sector organization, a global retailer and a telco provider.
"Marrying the human capacity for judgement with robotic precision is our vision for tomorrow's workforce," said Barry Cooper, President, NICE Enterprise Group. "We are delighted to be recognized as a Leader in Intelligent Automation by Avasant. We see this recognition as a testament to our proven track record of successes around the world and of our emphasis on innovation which allows our customers to focus on their core business."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Avasant is a global management consulting firm headquartered in Los Angeles and advises private and public sectors in many parts of the world.
Published: Monday, September 30, 2019
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