News : NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
Hoboken, NJ, USA, Sept, 2017 -- NICE (Nasdaq:NICE) announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels and process automation capabilities to new heights. By integrating with the Artificial Intelligence (AI) technology vendors for Optical Character Recognition (OCR), chat and voice bots, and Machine Learning, as well as with its in-house cognitive solutions for Text Analytics and Natural Language Processing, NICE's cognitive eco-system provides businesses with the capabilities to offer their customers a complete service offering, which gets smarter over time.
Miki Migdal, president of the NICE Enterprise Product Group:
"Our customers are looking to artificial intelligence as the next step in their automation journey – and we are proud to be there for them, jointly reinventing process automation with the latest in cognitive technology. The innovative NICE framework opens up a new set of automation opportunities based on the smartest cognitive technologies on the market today, both from our own portfolio as well as from third-party vendors. As a result, NICE Robotic Automation handles customer interactions faster, more comprehensively, and with more accuracy than ever before. This expansion in capabilities is the latest in the ongoing development of our process automation platform, which we are committed to continue to bring to our customers."
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Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Tuesday, September 26, 2017
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