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News : NICE Wins 2016 CONAREC Award in Two Categories
Sao Paulo, Brazil, Sept 13, 2016 -- NICE (Nasdaq: NICE) is the winner in two categories of a CONAREC Award for its customer experience solutions. At an awards ceremony held at the opening of the annual National Congress of Company-Customer Relations (CONAREC 2016), NICE was recognized for its Workforce Optimization (WFO) solution and for the NICE Engage platform, including Advanced Interaction Recording (AIR).
Award winners were selected by Brazilian contact centers and technology buyers, based on eight criteria – functionality, ease of use, performance, technical support, integration, stability, scalability, and price.
"The CONAREC Award program is unique in that it invites technology users to identify the best professionals in the customer relationship management (CRM) sector. Having this feedback is essential for companies because it allows them to assess whether their positioning perceived by the market is consistent with their strategies, what their strengths and weaknesses are in relation to other players, and what new opportunities exist within the market," said Roberto Meir, Publisher and Grupo Padrão CEO, and CONAREC organizer.
He continued: "We are proud to recognize NICE as a CONAREC award winner in the categories of WFO and Digital Recording Integration System (NICE Engage + AIR). NICE's solution portfolio stands out by offering companies the opportunity to engage customers and generate new business opportunities."
According to Luiz Camargo, General Manager, NICE Brazil and Southern Cone: "Brazilian technology suppliers are focused on analyzing the entire customer journey, offering real-time solutions, and ensuring transaction security. As a market leader in these areas, NICE is dedicated to exceeding the expectations of increasingly demanding customers. We are excited to present our vision of a true contact center cloud offering, which will help our customers transform their contact centers into Experience Centers to drive personalization and smart action in real time."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, September 19, 2016