Hoboken, NJ, USA, July 3, 2019 -- NICE (Nasdaq: NICE) announced that it has received two Consumidor Moderno (Modern Consumer) awards. NICE Nexidia and NICE Real-Time Authentication each scored the highest average ratings from customers and users on three key indicators evaluated and were therefore presented with the awards. The indicators were customer satisfaction, continuity of use and recommendations by third parties.
NICE was honored for demonstrating excellence in the following categories:
Agent Monitoring System and Digital Recording System with Analytical Intelligence
Yaron Hertz, President, NICE Americas, said "We're excited to have won this award again in 2019. To receive top scores for customer satisfaction, continuity of use and recommendation by third parties from customers and users is an honor. It exemplifies the rich value that our products are continuing to deliver as well as the strong alignment with the needs of organizations in the region."
Roberto Meir, CEO of Grupo Padrão, responsible for the Consumidor Moderno Awards, said "We're thrilled to honor NICE with two awards again this year for its keen focus on improving customer experiences via its innovative technology. This award recognizes companies that advance corporate-customer relations and foster best practices in customer service while driving industry transformation. It’s the only recognition in the Brazilian market that measures customer satisfaction, recommendation and willingness to buy products and services from the company."
In its 20th year, the Consumidor Moderno Award annually recognizes companies that care about and maintain a commitment to excellence in the quality of their relationship with the customer. The award is organized by Centro de Inteligência Padrão (CIP), a business unit responsible for the production of research and studies focused on the aspects that guide the relationship between companies and clients in Brazil.
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Tuesday, July 9, 2019
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