News : Nigerian Ports Authority Unveils ICT Help Desk
March 19, 2014 -- The Nigerian Ports Authority has unveiled an information communication technology help desk and computer galleries for improved efficiency of port operations and services to its stakeholders.
The ICT help desk, according to the Managing Director and Chief Executive Officer of the NPA, Habib Abdullah, is part of the authority's broad initiatives to deliver its vision for the overall transformation, which include automation and integration of the authority's various ports nationwide using the same information technology platform.
Abdullahi, who spoke yesterday at the unveiling in Lagos, said the computer galleries would be established in all its six port locations, its two zonal offices and its Abuja liaison office.
"This development represents yet another milestone for management and the organisation (coming a few weeks after the deployment of the e-payment solution) and it is expected to change fundamentally and positively the ICT literacy and interaction level within our ports by bolstering application of computer automation in our processes and driving the ICT culture within the organisation," he said.
According to him, the ICT help desk is specifically designed to escalate hard and software challenges to ICT Engineers for prompt response, adding that the ports management had also identified the need to establish a call centre for customers across the country where they can lodge their complaints and expect timely responses to their issues.
"It is expected that in the next few months the help desk will transform to call centres for our local and international clients," he emphasised.
The Executive Director, Finance and Administration of NPA, Mr. Olumide Oduntan, on his part, said it became imperative for the NPA to have a project office or a clearing house where information about the different technology projects can be disseminated to members of staff on a one-on-one basis and where members of staff can call to request for support while carrying out their respective duties.
He said the way business is done in NPA will change significantly in the next one year, adding that it was the desire of management to deliver totally transformed and highly efficient ports in line with the current transformation agenda of the federal government.
The NPA had recently embarked on a vigorous technology deployment across its businesses, culminating in the deployment of Oracle HR and Payroll, as well as an e-payment platform that had reduced payment confirmation period from five days to a couple of minutes.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, March 20, 2014