News : Nimble Group Selects NICE’s AI-Powered Nexidia Analytics Solution
Hoboken, NJ, USA, September, 2017 -- NICE (Nasdaq:NICE) announced that Nimble Group, an asset management and collections provider, is implementing Nexidia Analytics across all of its customer interactions in order to improve its customer service.
Nimble Group will be able to ensure that its contact center agents adhere to required scripts and regulatory requirements. In addition, Nexidia Analytics provides unified metrics that allow company supervisors to identify and implement best practices, as well as coaching opportunities, among their agents.
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Rowan Gordon, Nimble Group CEO, said: "NICE understood exactly what our requirements were, from both a commercial and business perspective, and they were able to perfectly calibrate Nexidia Analytics to meet our needs – including fine-tuning the voice analytics tools for South African accents. We can now completely concur with the many positive endorsements we heard from Nexidia customers, highlighting the great value they saw from this solution."
John O'Hara, president, NICE EMEA, said: "We are proud to partner with Nimble Group in order to help them unlock the power of 'analytics with no limits.' Our Nexidia Analytics solution, based on AI-powered speech recognition technology, offers unparalleled accuracy and scalability, allowing the company to analyze huge volumes of customer insights and quickly understand what actions need to be taken to improve its operations and remain compliant. By selecting the market's most advanced analytics solution, Nimble Group has demonstrated its commitment to reinventing customer service and achieving business success across the enterprise."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Saturday, September 30, 2017
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