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News : Ninzi-Connect and Serotec Selected as Key Aspect Software Partnerships in South Africa

#contactcenterworld, @AspectSoftware

Westford, MA, USA, Oct 9, 2019 -- Aspect Software, a provider of enterprise contact centre and workforce optimisation software, has announced partnerships with two customer engagement solution providers in the South African market, Ninzi-Connect and Serotec.

As longstanding Aspect partners with many years of commitment and experience serving South African customers, both Ninzi and Sero are positioned to bring Aspect solutions to a broader customer audience, servicing numerous market verticals and business divisions throughout the region. Aspect's decision to further invest in these two key partnerships reflects its commitment to extending Aspect's local market presence and strengthening the level of support it provides to customers, while delivering expanded opportunities and greater long-term value.

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"Growth in South Africa with partners like Ninzi-Connect and Serotec will further help us deliver on our Customer First Mission to fully support the products you use today, while working to improve and develop the products you'll adopt in the future—on your timetable with subject matter experts in your region," said Patrick Dennis, Aspect CEO.

Chris Royer, Aspect's Senior Director of Channel Sales, added, "The combined industry experience and expertise of Aspect and our South Africa partner organisations will offer local customers the best team to implement business applications that enhance their customer experiences."

#contactcenterworld, @AspectSoftware

Posted by Veronica Silva Cusi, news correspondent
Source: Aspect


About Aspect Software:
Company LogoAspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
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About Ninzi Connect:
Company LogoNinzi-Connect is a telecommunications and contact centre solutions company evolved from Multi-Connect, a company with nearly 20 years' experience in the contact centre market. The company boasts a large customer base spanning the financial, insurance, retail and communication sectors. Ninzi-Connect provides cost-effective solutions encompassing every aspect of the contact centre environment, from call automation to workforce management, recording, quality management and business analytics.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, October 10, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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