Westford, MA, USA, Oct 9, 2019 -- Aspect Software, a provider of enterprise contact centre and workforce optimisation software, has announced partnerships with two customer engagement solution providers in the South African market, Ninzi-Connect and Serotec.
As longstanding Aspect partners with many years of commitment and experience serving South African customers, both Ninzi and Sero are positioned to bring Aspect solutions to a broader customer audience, servicing numerous market verticals and business divisions throughout the region. Aspect's decision to further invest in these two key partnerships reflects its commitment to extending Aspect's local market presence and strengthening the level of support it provides to customers, while delivering expanded opportunities and greater long-term value.
"Growth in South Africa with partners like Ninzi-Connect and Serotec will further help us deliver on our Customer First Mission to fully support the products you use today, while working to improve and develop the products you'll adopt in the future—on your timetable with subject matter experts in your region," said Patrick Dennis, Aspect CEO.
Chris Royer, Aspect's Senior Director of Channel Sales, added, "The combined industry experience and expertise of Aspect and our South Africa partner organisations will offer local customers the best team to implement business applications that enhance their customer experiences."
Posted by Veronica Silva Cusi, news correspondent
About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
About Ninzi Connect:
Ninzi-Connect is a telecommunications and contact centre solutions company evolved from Multi-Connect, a company with nearly 20 years' experience in the contact centre market. The company boasts a large customer base spanning the financial, insurance, retail and communication sectors. Ninzi-Connect provides cost-effective solutions encompassing every aspect of the contact centre environment, from call automation to workforce management, recording, quality management and business analytics.
Published: Thursday, October 10, 2019
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