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News : Nissan Revs Up Customer Engagement with Oracle Customer Experience

#contactcenterworld, @Oracle, @nissan

Dubai, UAE, Jan 15, 2020 -- Nissan has selected Oracle Customer Experience (CX) to deliver an experience to its customers in markets across Middle East, Africa, India and Turkey. The initiative will provide a complete customer intelligence platform that will help Nissan deliver actionable customer intelligence in real time, at scale, to provide personalised solutions.

Joni Paiva, Regional Vice President for Marketing and Sales for Africa, Middle East and India, Nissan said, "It’s our mission at Nissan to continuously move to a much more dynamic, personalized relationship with our customers and wider audiences. In an effort to ensure that the Nissan brand continues to provide increased value and relevance to our customers, we are excited to take lead in understanding the customer journey through utilizing the power of connected devices. This translates into more engagement, awareness and education when it comes to our mobility vision and technologies under Nissan Intelligent Mobility which focuses mainly on vehicle security."

"We are also focused on creating a 360-degree view of our customers’ engagement with our brand. Oracle Cloud will help us explore our entire audience data, allowing us to personalize marketing campaigns with richer and more actionable insights," he added.

Oracle CX will provide Nissan with a complete customer intelligence platform for managing all of its customer data. Under this initiative, Nissan will implement Oracle Data Management Platform (DMP) and Oracle Infinity across the AMI region to provide personalized and contextual experiences across all customer interactions, from website visits and online ads to customer service calls and in-store transactions. This will enable Nissan to deliver experiences that increase sales, improve satisfaction, and grow customer lifetime value.

"Marketers in the digital age are overwhelmed with too much data across numerous channels. This makes it difficult to identify the next best action that will drive more leads down the sales funnel. With Oracle CX, Nissan will be able to put data in motion and turn it into their most powerful business asset", said Khaled Ismail, Senior Vice President – Business Applications, ECEMEA, Oracle Digital.

#contactcenterworld, @Oracle, @nissan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.albawaba.com


About Oracle:
Company LogoOracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
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About Nissan:
Company LogoSince the auto manufacturer's founding in 1933, Nissan has been committed to satisfying their customers with reliable services, technological advances, environmental protection and increased safety. The Nissan models include Maxima and Sentra cars, Altima and Infiniti sedans, Frontier pickups, the 350Z sports car, and the Xterra and Pathfinder SUVs. Nissan is made up of a richly diverse group of people, as reflected in the company's leadership team and the numerous corporate outreach programs in which it participate in the community.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Published: Thursday, January 16, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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