News : NIXXIS and SESTEK, Partners in “Voice of the Customer” Technology
Dubai & Istanbul, October 24th 2013 -- NIXXIS, a Belgium based publisher of Call Centre solutions, is proud to announce that it has established a partnership with SESTEK, a supplier of speech technology solutions based in Turkey.
"We are pleased to partner with SESTEK. The integration between the Nixxis Contact Suite and SESTEK premium speech technology will give call centers, the best tools to-date in order to provide a seamless experience to their numerous customers. " said Luc JACOBS, CEO of NIXXIS. "We are confident that; as a result of our collaboration, our customers will realize they can now get the best of breed from both the CTI and speech technology areas.
NIXXIS routing engine enables agents dealing with different customer interactions simultaneously and via multiple channels (voice, email, chat, SMS, Facebook, Twitter, Linkedin or Google+). Speech technology from SESTEK is used both for real time interaction with the system (Text-to-Speech and Speech Recognition) and for Quality control via the "Voice of the Customer" functionalities.
"The partnership with NIXXIS will let our common customers benefit from our combined strength and years of contact centre experience." said Ahmet SUBASI, Chief Business Development Officer for SESTEK.
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Headquartered in Belgium, Nixxis is a provider of premise-based and hosted Customer Interaction Solutions to businesses throughout Europe, North America, Asia and Africa. Nixxis' robust portfolio includes advanced contact center, reporting, and administration tools.
SESTEK is a speech and communication technology company operating since 2000 in Turkey with its unique patented technologies, role in university-industry collaboration and strong references from the leading companies of Turkey. SESTEK produces high-tech speech technology solutions which increase the productivity of organizations while reducing their operational costs. By transforming basic speech technologies to effective solutions which address the needs of customer-centric businesses SESTEK helps to improve business performance, enhance customer experience and optimize contact center operation. SESTEK’s state-of-the-art product range includes Voice Biometrics Solutions, Voice of the Customer Solutions, Customer Services Automation Solutions and Productivity & Edutainment Solutions.
Published: Thursday, October 24, 2013