News : Nixxis integrates into Salesforce.com via OpenCTI
Nixxis has worked on a complete integration of Salesforce CRM via OpenCTI. In addition to the management of Nixxis features in Salesforce, this integration allows a real interaction between the software’s. Indeed you can create targeted campaigns directly in Salesforce and feed your customer records with information collected during conversations via Nixxis Contact Suite v2.1 trough calls, emails, chats, SMS, fax or even social website…
The big advantage offered by Nixxis thanks to the OpenCTI integration is that your customer information are updated directly in Salesforce.com avoiding the never-ending duplications, copies, synchronizations, exports and imports that are often the cause or mistakes or data loss. Nixxis and Salesforce information are always automatically synchronized.
This integration performed on the basis of the OpenCTI standard is now available for all new Nixxis clients, but also for all existing customers wishing to upgrade to the latest version of NCS v2.1.
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Headquartered in Belgium, Nixxis is a provider of premise-based and hosted Customer Interaction Solutions to businesses throughout Europe, North America, Asia and Africa. Nixxis' robust portfolio includes advanced contact center, reporting, and administration tools.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Wednesday, May 28, 2014