News : NM Hit with Another Round of Call Center Layoffs
Albuquerque, NM, USA, May 15, 2019 -- The loss of call center jobs continues to strike New Mexico.
Two global call centers with a New Mexico presence filed separate Worker Adjustment and Retraining Notifications with the state over the past few weeks.
Miami-based Sitel Group, a month after it was reported its Albuquerque call center was set to close, notified the state of 535 layoffs. Positions affected include customer service representatives, coaches, apprentices analysts, managers, among others.
"We anticipate this action to be permanent as this line of business is closing at this facility, and there are no bumping rights," Site Director Joel Campos wrote in a letter to the Department of Workforce Solutions.
The layoff date is set for Nov. 30. Business First reported the call center had over 700 employees at the time of Sitel's closure announcement. Sitel's Albuquerque call center is located at 4420 The 25 Way.
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California-based Concentrix CVG Corp., whose parent company acquired Convergys Corp. last year, notified of 189 layoffs at its Las Cruces center because a client program is set to end July 19. Spokeswoman Brooke Beiting declined to name the client but added that it was in the communications industry. The company is looking to place the affected employees with other existing clients. As of Wednesday, the Las Cruces call center employed approximately 270, according to Beiting.
While operating under the name Convergys, the call center filed two separate WARNs last year, notifying of over 250 potential layoffs at its Rio Rancho center. The Wall Street Journal reported last year Convergys was in talks with "several" potential buyers.
Under the federal WARN Act, employers are required to provide notice 60 days in advance of covered plant closings and covered mass layoffs.
Business First reported last month Verizon Wireless is expected to lay off approximately 257 Albuquerque employees as it transitions from a brick-and-mortar call center to allowing employees the option to work from home. The layoff date is scheduled for Friday.
Call centers reportedly provide more than 11,000 jobs in the metro area, with annual salaries between $23,000 and $38,000.
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Friday, May 17, 2019