Nashik, India, Oct, 2020 -- The civic body has received almost 4,300 complaints against the hospitals over the past three months on its call centre helpline numbers. Most of the complaints pertain to sanitisation, medicines, overcharging etc.
Officials of the Nashik Municipal Corporation (NMC) said they have resolved most of the complaints and are in the process of addressing the few remaining complaints.
Apart from this, the civic body has received another 2,500 calls from people seeking information on Covid-19.
NMC’s Covid helpline numbers are 9607601133 and 9607432233, and they are operational round the clock. The municipal corporation has appealed to people and families of suspected and confirmed patients to approach the NMC on these helplines to lodge their complaints against private hospitals or present their queries related to Covid-19.
We launched the helpline around three months back to help city residents or families of patients if they have any issues related to Covid-19 and private hospitals. We have received around 4,300 various complaints against the private hospitals, said NMC officials.
There are complaints regarding improper sanitisation at the hospitals, non-availability of medicines, inflated bills etc. We have sorted out most of the grievances of the residents or families of suspected and confirmed patients that we received on the helpline. We are making enquiries on some of the complaints by patients against the private hospitals, which will also be resolved shortly," said the NMC officials.
Apart from the complaints, there were over 2,600 calls seeking guidance on quarantine, isolation, swab tests, admission in private hospitals, availability of beds etc, said officials.
The NMC has developed a centralised bed reservation system and also a citizens’ dashboard so that every information related to the availability of beds in private hospitals is available on a real-time basis.
Moreover, all the information related to Covid patients, division-wise, and all updates in the city have been made available online on the portal of the civic body.
Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com
Published: Thursday, October 22, 2020
| 2.) |  4PS Contact Center Management certification; 4PS Registered Coordinator training With five modules as the core, including Strategic, Planning, Personnel management, Process management, Platform(technology & environment) and Performance & data, and containing related and useful concepts & applications in other international standards (including ISO, CSP, SSE), 4PS Contact Center International Standard is compiled by 20 experts with their practical experience, including managers from Top 500 enterprises and large-scale global contact centers, and leaders from industry association. 4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level，L3 application level, L4 profession-level and L5 ben... (read more) |
| 3.) |  Call Centers Contact Centers Admin Training Supervisor Training |
| 6.) |  Happitu Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the... (read more) |
| 8.) |  Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall