Nashik, India, Oct, 2020 -- The civic body has received almost 4,300 complaints against the hospitals over the past three months on its call centre helpline numbers. Most of the complaints pertain to sanitisation, medicines, overcharging etc.
Officials of the Nashik Municipal Corporation (NMC) said they have resolved most of the complaints and are in the process of addressing the few remaining complaints.
Apart from this, the civic body has received another 2,500 calls from people seeking information on Covid-19.
NMC’s Covid helpline numbers are 9607601133 and 9607432233, and they are operational round the clock. The municipal corporation has appealed to people and families of suspected and confirmed patients to approach the NMC on these helplines to lodge their complaints against private hospitals or present their queries related to Covid-19.
We launched the helpline around three months back to help city residents or families of patients if they have any issues related to Covid-19 and private hospitals. We have received around 4,300 various complaints against the private hospitals, said NMC officials.
There are complaints regarding improper sanitisation at the hospitals, non-availability of medicines, inflated bills etc. We have sorted out most of the grievances of the residents or families of suspected and confirmed patients that we received on the helpline. We are making enquiries on some of the complaints by patients against the private hospitals, which will also be resolved shortly," said the NMC officials.
Apart from the complaints, there were over 2,600 calls seeking guidance on quarantine, isolation, swab tests, admission in private hospitals, availability of beds etc, said officials.
The NMC has developed a centralised bed reservation system and also a citizens’ dashboard so that every information related to the availability of beds in private hospitals is available on a real-time basis.
Moreover, all the information related to Covid patients, division-wise, and all updates in the city have been made available online on the portal of the civic body.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, October 22, 2020
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