West Yorkshire, UK, April 4, 2018 -- West Yorkshire Police says it has not abandoned an emergency 999 call for seven months.
Nationally, a call to the 999 number can be abandoned for a number of reasons, for example someone calls the system but hangs up as they feel they have been waiting too long or the emergency situation escalates and the caller has to abandon due to pressure from others.
West Yorkshire Police's Contact Centre says it will always track such calls to ensure that the caller is safe.
Tom Donohoe Customer Contact Centre Manager for West Yorkshire Police (pictured) said: "Callers can have the confidence that when they need our help urgently they will get to speak to someone who will be able to help them and get police officers to the scene as quickly as possible or to offer advice and guidance if deployment of an officer is not required."
Posted by Veronica Silva Cusi, news correspondent
About West Yorkshire Police:
West Yorkshire Police is the territorial police force responsible for policing West Yorkshire in England. It is the fourth largest force in England and Wales by number of officers, with 5671 officers.
Published: Thursday, April 5, 2018
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