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News : NobelBiz Delivers Number Registration and Certification Services to LocalTouch® Customers, Powered by Numeracle

#contactcenterworld, @NumeracleInc, @nobelbiz

Arlington, VA, USA, Jan, 2019 -- Numeracle™, Inc., a provider of robocall blocking and labeling visibility and control in the calling ecosystem, and NobelBiz™, a provider in the contact center technology industry,  announced a collaborative solutions delivery model enabling NobelBiz to provide Numeracle's Number Registration and Trusted Entity™ Certification solutions to customers using LocalTouch(R), the patented Local Caller ID management solution by NobelBiz.

Numeracle's NumeraList™ Number Registration services provide an enterprise with the ability to register its phone numbers across the telecommunications network, or 'the calling ecosystem,' in order to identify its ownership of the numbers. Numeracle's corresponding NumeraCert™ module verifies the enterprise's identity, call compliance infrastructure and use of its phone numbers for the purpose of customer communications to certify the call originator's status as a Trusted Entity.

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As the result of Number Registration and Trusted Entity Certification, a legal enterprise is able to prevent its calls from being improperly classified and labeled as "Fraud" or "Scam" as displayed on a consumer's mobile phone or caller ID. This increases consumer trust in the incoming call and improves the reputation of the calling party's associated brand.

By presenting a geographically familiar number to the calling party, NobelBiz's LocalTouch solution increases contact rates and callbacks, allowing enterprises to make more connections with consumers while making fewer attempts. 

"As a strategic extension of NobelBiz's Intelligent Local Caller ID Management solutions, the addition of Numeracle's Registration and Certification offering allows our customers to receive all the performance and productivity enhancements associated with LocalTouch, now with the ability to address improper call blocking and labeling," said Steve Bederman, President, NobelBiz. "By providing our customers with a solution to address lost connections due to fraudulent or illegal call labeling, we're able to improve connect rates, supported by Numeracle's established position within the industry to navigate this changing ecosystem."

"By bringing the work we're doing to support the legal call originator together with NobelBiz's innovative suite of performance and productivity solutions, we're extending our mutually-held vision to improve trust and consumer experience for our customers on a wider scale," said Rebekah Johnson, Founder & CEO, Numeracle. "By extending the ability for LocalTouch users to identify how they intend for their numbers to be labeled across the ecosystem, we're putting control back into the hands of the call originator and returning viability to voice channel communications."

#contactcenterworld, @NumeracleInc, @nobelbiz

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Numeracle:
Company LogoNumeracle, established to take action against the growing problem of unwanted and illegal robocalls, provides a single point of discovery into the new calling ecosystem to uncover a number's entire journey from call origination to destination. By working together with carriers, analytics companies, device manufacturers, and the developers of call blocking and labeling apps, Numeracle provides visibility across all major stakeholders and delivers actionable control to the originators of legal and wanted calls.
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About NobelBiz Corporation:
Company LogoNobelBiz is a provider of contact center software solutions from their patented carrier of carriers network to their new fully-remote omnichannel contact center solution. Their network guarantees your lines stay up all the time, and their omnichannel product makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.
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Today's Tip of the Day - Ask Agents What They Dislike

Read today's tip or listen to it on podcast.

Published: Monday, January 28, 2019

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 
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