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News : NobelBiz launches Omni+, Free Omnichannel Solution for Contact Centers during the Pandemic

#contactcenterworld, @nobelbiz

NobelBiz announces its contribution to the Contact Center industry during the COVID-19 (Coronavirus) period with up to 6 months free licenses for the newly launched NobelBiz Omni+ solution, helping companies establish a quick and easy remote-work model business continuity.

The new omnichannel solution offers the possibility to interact with customers on multiple channels, such as Voice, Email, Chat, Video Chat, Facebook Messenger, Twitter, WhatsApp, Telegram and many more, through a single platform. The solution comes in help in creating a better customer experience for both the agents, and the customers, improving service results, efficiency in delivering solutions and management of agents and tasks.

"The opportunity for contact centers is straightforward. We can set you up in 72 hours to begin connecting with your customers. NobelBiz Omni+ is so straightforward and intuitive that any agent can begin interacting with customers on multiple channels within minutes...and we are making it free during this terrible pandemic!" said NobelBiz President, Steve Bederman


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


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NobelBiz Omni+ aims to provide businesses with a solution that can be personalized and easily integrated in just three days. Some of the journey-features include Upgrade from IVR to DBR, Built for Remote Work, Strong Inbound/Outbound Algorithm enabling end-to-end omnichannel, and many more.

"The economic and geopolitical changes are challenging all of us in many ways we have never expected. Contact Centers are facing the most difficult of challenges. It is one that we must act on as a community, as experts, as people. Contact Centers are the connectivity between all parts of the economic, social, and personal eco-system that ties the world together. We, at NobelBiz, are offering the gentlest of approaches to aid in assuring this continuity. We are mitigating some of the necessary planning, that may reduce the natural panic of business disruption; for both ourselves and our colleagues.

#contactcenterworld, @nobelbiz


About NobelBiz Corporation:
Company LogoNobelBiz is a provider of contact center solutions from their patented carrier of carriers network to their new fully-remote Omnichannel Contact Center Software. Their network guarantees your lines stay up all the time, and their omnichannel product makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.
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Today's Tip of the Day - Contact Center Newsletter

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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