#contactcenterworld, @nobelbiz, @AwakenIntel
Cheyenne, WO, USA, Apr, 2023 - NobelBiz, a contact center telecom and software provider, has partnered with Awaken Intelligence to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting. The new partnership allows contact centers to reduce the time, cost, and technical knowledge required to create, publish and edit new scripts.
In announcing this partnership, Steve Bederman, president of NobelBiz, says:
"What we saw as a leading contact center software and telecom provider is that many businesses struggle with the traditional method of creating and launching new scripts for their campaigns. With our new partnership with Awaken, we wanted to provide a superior scripting solution than what's currently used in the industry."
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Simon Black, CEO of Awaken Intelligence, says, "We’re really excited to be partnering with NobelBiz. We know first firsthand what an impact having an intuitive, reliable, and flexible scripting solution can have. We’ve seen our clients reduce the time taken to make script changes by over 90%. We look forward to helping NobelBiz customers take their contact center performance to the next level."
"My recommendation is for everyone to give this product a try. It has the potential to significantly reduce your scripting workload while also improving the overall customer experience," says Steve Bederman, President of NobelBiz.
Posted by Veronica Silva Cusi, news correspondent
About NobelBiz Corporation:
At NobelBiz, we leverage over two decades of expertise to deliver a cloud contact center solution, streamlining agent workflows for a seamless global customer experience across all channels. NobelBiz OMNI+ is a comprehensive platform, tailored to meet the intricate needs of our clients and evolving industry demands. It offers a versatile array of integrations and features, customizable for any contact center scenario.
Awaken Intelligence are providers of flexible software helping their customers see the complete picture for their contact center. Through voice analytics, speech analytics, actionable insights, and dynamic call scripting solutions, the platform is flexible, easy to work with and adapts quickly as the call center evolves. The Awaken Intelligence team have over 35 years combined experience, meaning their products are designed by contact center people for contact center people.
Published: Friday, April 28, 2023
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