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News : Noble CallTech Total Contact Improves Mobile Number Management
Sydney, AU, Oct 22, 2014 -- Noble Systems Corporation, a global provider of contact centre technology solutions, has released Noble(R) CallTech™ Total Contact to enable contact centres to better manage calls to mobile numbers. This new tool uses analytics and decisioning to determine the best time to contact customers differentiating mobile versus landline numbers, and improves management of calls to wireless phones to maintain compliance with regulations.
Ashley Clayton, managing director of Noble Systems Australia , says, "In order to design a very effective mobile phone analytic solution for our customers, Noble has invested heavily in the research and analysis of millions of mobile phone calls. Adding this new module to the power of their CallTech systems will allow both new and existing customers to increase productivity."
Posted by Veronica Silva Cusi, news correspondent
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Friday, October 24, 2014